Seat booking information and conditions
HOW TO BOOK & PAYMENT
You can book online at www.stewartstours.co.uk, by phone on 0118 322 4655, or at one of our travel agents. Our contact centre is open weekdays from 9am to 5.30pm and on Saturdays between 9am and 12:30pm. All excursions are subject to availability. Excursions must be paid for in full at the time of booking.
RESERVING NUMBERED SEATING
Particular seat numbers can be reserved at the time of booking on a first come, first served basis. We reserve the right to change seat allocation or vehicle without notice. We will endeavour to seat passengers together for theatre shows, musicals and concerts however, we cannot guarantee this.
REDUCTION FOR SENIOR CITIZENS & CHILDREN
Children aged between one to fifteen and senior citizens can often travel at reduced rates. Children under 12 months of age can travel free of charge on UK day excursions provided they do not occupy a seat and that we are notified at the time of booking. In consideration for the comfort and well-being of all our customers, we are unable to take children under 12 months of age on our European day excursions.
PICK UP POINTS & TIMES
Your booking confirmation, which acts as your travel ticket, will confirm the exact departure time from your requested pick-up point, unless you are joining our feeder service, when we will confirm exact pick-up times approximately 5 days prior to the date of travel. Passengers are requested to be at their pick-up point at least 5 minutes before the scheduled departure time. We will not be held responsible for the late arrival of passengers or passengers not being at the correct pick-up point. No refund will be made for passengers arriving after the scheduled departure time nor shall we be held responsible for the late arrival of coaches due to circumstances beyond our control (i.e. traffic and weather conditions).
To reduce coach pick-up times to a minimum, a feeder vehicle may be used to transfer passengers to meet the coach at one of the main pick-up points. The feeder vehicle may be a coach, minibus or taxi.
FOR YOUR COMFORT
The consumption of alcohol is NOT permitted and by law, we operate a strict no smoking policy on our vehicles including the use of electronic cigarettes. Please be considerate of other passengers when using a mobile phone or other portable electronic device.
We will refuse a booking or terminate a passengers travel in the event of unreasonable conduct.
If you have a problem on your day excursion, please let the driver or escort (where applicable) know as soon as possible, and we will do everything we can to resolve any issues on the day. If the issue is not resolved, please make your complaint in writing within 7 days of your excursion to Stewarts Tours, 223 Gloucester Crescent, Wigston, Leicester, LE18 4YR. We will investigate and respond fully within 28 days of receipt of your complaint.
CANCELLATIONS, REFUNDS OR AMENDMENTS
A. BY THE COMPANY
Should the circumstance arise where due to insufficient bookings we are forced to cancel any excursion, all monies paid by passengers for that particular excursion will be refunded in full and following that the company shall be exempt from any further liability.
B. BY THE PASSENGER
You may cancel or amend your booking at any time prior to departure subject to the following conditions.
For cancellations notified to us more than 7 days prior to the excursion departure time, a 50% cancellation charge applies in addition to any entrance tickets, which have been prepaid by the Company.
For cancellations notified to us within 7 days prior to the excursion departure time, a 100% cancellation charge applies.
For amendments to any booking, a £5.00 per person charge is made.
You may also transfer to an alternative trip, however, the above cancellation charges will apply and any outstanding monies will be transferred to the new excursion.
The company reserves the right to alter excursions or prices, or cancel any excursion listed.
We will accept lightweight manual wheelchairs (weighing 20kgs or less), only if they can be folded and stowed in the luggage hold of the coach. We will accept small mobility scooters/powered wheelchairs, subject to the following:-
We are given details of the size and make of the scooter/powered wheelchair to ensure it is suitable for carrying on the coach.
The scooter/powered wheelchair will break down into separate parts each weighing no more than 20kgs.
The disabled customer is accompanied by a companion who is able to dismantle and reassemble the scooter/powered wheelchair to enable stowage in the coach.
The scooter/powered wheelchair is operated by dry cell batteries only.
It is deemed that there will be sufficient additional room in the hold to carry the item.
We MUST be advised of the above details at the time of booking. We will not accept liability to any damage to personal property howsoever caused.
Please inform us if you have any special requirements relating to your health or mobility at the time of booking so we can advise if an excursion is suitable for your needs and assist in ensuring you enjoy your day out.
Our Drivers/Escorts will be happy to provide general assistance to passengers but will not be expected to:-
Assist customers with eating or personal hygiene.
Lift, carry or provide medical services such as giving injections.
Dismantle or reassemble mobility scooters or powered wheelchairs that have been approved for travel.
A travelling companion should travel with you if you require additional assistance.
It is not always possible to drop-off passengers directly outside of the attractions/venues and therefore some walking may be involved on our excursions. Please ask at the time of booking.
CONVEYANCE OF ANIMALS
No animals (other than guide dogs and hearing dogs, notified to the company in advance) may travel on any vehicle.
Luggage is carried at the owners risk. We are not responsible for any property left on the coach. Any item of lost property will be held for 1 month following the date of the excursion in accordance with the minimum regulation laid down by the Road Traffic Act 1960 & the Public Services Vehicles (Lost Property) Regulations 1995. There will be a charge of £2.00 on collection from our Reading depot at the following address: Headley Park 8, Headley Road East, Woodley, Reading RG5 4SA. Postage and packaging will be charged extra.
ENTRANCE FEES/ FARES ONLY DEALS
Entrance fees are included except where stated. If you have your own ticket for an event or wish to visit friends or family somewhere dont forget that fare only prices are often available on many of our excursions.
Please note some of our day excursions may be shared with any of the companies within the Stewarts Coach Group and Lucketts Group.
Special offers are only available for the time specified. Discount codes must be entered at the online checkout or quoted to the Sales Adviser over the telephone. Discounts are valid only for new bookings made directly with Stewarts Tours. Agent bookings do not qualify. Discounts cannot be used in conjunction with any other offer. Prices shown are per person. Discounts are not valid on insurance or any additional upgrades. Offers are subject to availability. Stewarts Tours reserves the right to end promotions at any time without notice.
We advise that you take out personal travel insurance for European excursions. We have arranged comprehensive travel insurance with Wrightsure Insurance Group. You may use an alternative insurer, but you must advise us of this and ensure it is a fully comprehensive policy. Please contact us for more details.
TRAVEL DOCUMENTS & PASSPORTS
British Citizens: For excursions to France or Belgium, you will require a full 10-year British Passport valid for a further 6 months beyond your excursion departure date. For excursions to the Channel Islands you will require valid photographic ID (please contact us for clarification).
Non British Citizens: Please contact the relevant Embassy or Consulate who will advise on the passport and/or visa requirements.
It is the responsibility of the individual to ensure any ID or visas needed for travel are valid and correct. No refunds will be given if you are unable to travel due to not having the correct documentation. We will not be responsible for any return transport costs if you have been denied boarding at the port.
DATA PROTECTION ACT
As our brochures are prepared many months in advance, some excursions, timings and itineraries are still to be confirmed and may be subject to change. If there is a change, we will update our website and booking system so that the latest information is available when you book. If you have already booked, we will inform you of any significant changes as soon as possible. We cannot be held responsible for changes in theatre cast listings. Pick-up/drop-off times in our brochures are merely a guide and are subject to change.